topic Wifi bars have dropped in Broadband

Wifi bars have dropped

Cld2000 — Sat, 30 Nov 2024 12:10:08 GMT

Just done my new set up with new router and booster.

had been getting 4 bars with old system now only getting 3 bars- I was expecting better than this and the same service as my previous router and booster.
This was sold as an improvement.
I have my old router and booster packed and ready to return. I am now not so sure!!!!
I have run all the checks- Sky check my broadband and they say everything is fine- all running as it should be. 🫤

Re: Wifi bars have dropped

Mr+Flibbles+86 — Sun, 01 Dec 2024 11:19:49 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi bars have dropped

Lisa-P1987 — Tue, 03 Dec 2024 11:15:12 GMT

We are still looking to help you Cld2000 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks