topic Re: Help with wire please... in Broadband

Help with wire please...

jordan26 — Fri, 29 Nov 2024 18:01:09 GMT

Hello,

I had an openreach engineer come to my property to fix my Internet wire someone had pulled out on the outside of my property. When she came inside to double check all was working she said I needed a new wire from the new box front (openreach mk4 master socket 5c) to the router.

Does anyone know what this is called please as its different from my last one?

Re: Help with wire please...

Greenfingers001 — Sat, 30 Nov 2024 10:13:51 GMT

Hi there @jordan26 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Help with wire please...

FLC — Sat, 30 Nov 2024 11:00:31 GMT

Probably an RJ11 to RJ11 DSL/modem cable. AVailable online or from Screwfix among others.

But why is a new wire required, was the master socket changed?

Re: Help with wire please...

jordan26 — Sun, 01 Dec 2024 23:38:05 GMT

Hi thank you for your reply. The master socket was changed so was asked to get a new wire as ours were 14 yrs old and looking worse for wear. They only had a short wire on them at the time just to keep us going.

Re: Help with wire please...

Chrisee — Mon, 02 Dec 2024 07:10:47 GMT

@jordan26 you can pick up a dsl cable with rj11 connecters in most hardware stores and supermakets for a few pounds. They come in various lengths.

Re: Help with wire please...

jordan26 — Tue, 04 Mar 2025 09:46:25 GMT

Thanks guys