topic Re: Technical fault in Broadband

Technical fault

Sam020622 — Fri, 29 Nov 2024 20:55:28 GMT

Trying to just watch itv1 and it says technical fault on all the main tv channels

Re: Technical fault

Greenfingers001 — Sat, 30 Nov 2024 10:43:24 GMT

Hi there @Sam020622 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Technical fault

Mr+Flibbles+86 — Mon, 02 Dec 2024 11:08:47 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Technical fault

FRUSTRATED251 — Sun, 04 May 2025 06:49:25 GMT

Switched from BT broadband to Sky on 22 April, have had to reconnect all Sky Q boxes every time we switch tvs on (over 60 + times now). Was told it takes 10 days for Sky to bed in, now getting a technical fault display and no boxes connecting, wish we'd stayed with BT Broadband, Sky not working efficiently since installation. Engineers came out last Thursday and said nothing they could do until the first 10 days is up, that's happened and still no Sky Q boxes 😡

Re: Technical fault

JimM1 — Sun, 04 May 2025 07:55:15 GMT

@FRUSTRATED251 Sounds as though you have two seperate issues going on, one is the broadband and the other is the Sky Q if you have both from sky... You would be best to contact Sky CS and request a WiFi specialist with Q knowledge to have a look at what is going on.