topic Re: Broadband issues - wifi in Broadband

Broadband issues - wifi

Jameswills29 — Fri, 29 Nov 2024 16:15:35 GMT

Hi, our broadband keeps dipping out on connection. This happens to smart phones, consoles, sky tv etc. I keep having to reboot the router, for short and prolonged periods. We have about 10 devices that connect to WiFi, Ive tried 2.4 and 5ghz combinations, router resets, full resets over night. Nothing improves this. Sky tv struggles to stream, devices lose internet connection etc. I think the fibre is fine, I suspect the router is probably to blame, it's about 4 years old now. I've contacted sky a few times in the past and run through all of your tests. It's becoming increasingly annoying and now impacting my work, as I work from home. Thanks

Re: Broadband issues - wifi

Greenfingers001 — Sat, 30 Nov 2024 09:35:36 GMT

Hi there @Jameswills29 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband issues - wifi

Jameswills29 — Sun, 01 Dec 2024 16:04:56 GMT

Sky didn't resolve my problem. Technical support was awful, so I cancelled sky and I've gone elsewhere. Listen to your customers!!

Re: Broadband issues - wifi

KatieGraceD — Sun, 01 Dec 2024 21:07:31 GMT

I have the exact same issue. Can you please ask someone to get in touch?

Re: Broadband issues - wifi

mills2021 — Sun, 01 Dec 2024 21:14:49 GMT

Same issues here in south wales.
network dropping in and out. Not good

Re: Broadband issues - wifi

Lisa-P1987 — Mon, 02 Dec 2024 11:14:07 GMT

Hi there mills2021 KatieGraceD , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband issues - wifi

Addie15 — Thu, 05 Dec 2024 11:17:42 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.