topic Re: Connection to mini box in Broadband

Connection to mini box

Mininox — Sat, 30 Nov 2024 07:11:28 GMT

Keep getting message can't connect to main sky q box from mini box, this is so frustrating that if not fixed I am cancelling my package, this is more so since I upgraded to better WiFi hub, all other WiFi products work fine it's only my mini boxes

Re: Connection to mini box

Chrisee — Sat, 30 Nov 2024 07:19:51 GMT

@Mininox you need to call Sky if the Sky Q minis are not connecting to the main Q box as they should either send you a Q booster or arrange for an engineer to come. The issue is caused by the fact the new white Sky Max hub does not support the now old Sky Q wifi mesh so cannot connect to the Q minis by WiFi.

Re: Connection to mini box

TimmyBGood — Sat, 30 Nov 2024 09:46:36 GMT

@Mininox

And note the key is to emphasise it's a Q television issue, rather than a more general one with WiFi. Sky charges extra to address the latter.