topic Re: !! in Broadband

!!

Nataliia1 — Fri, 29 Nov 2024 14:03:17 GMT

Dear Support Team,

When I requested an internet connection for my home, I specifically asked for an engineer, as my home does not have the proper inputs for connecting the router. However, the engineer who came only performed work outside the house and did not complete the necessary installations inside.

Currently, I am unable to use the internet, but monthly payments may still be charged. I kindly request that an engineer be sent as soon as possible to complete the installation, including replacing or upgrading the necessary components. Please note that the wiring in the house is old, and the current internet cable is not compatible with the existing inputs.

I would appreciate it if you could confirm receipt of this request and provide a timeline for when the issue will be resolved.

Re: !!

TimmyBGood — Fri, 29 Nov 2024 15:32:28 GMT

@Nataliia1 wrote:

Dear Support Team,

Posting to this forum is not addressing Sky Support

However, the engineer who came only performed work outside the house and did not complete the necessary installations inside.

That suggests you are getting a new FTTP installation: typically the internal work will be scheduled, but perhaps has been delayed.

I would appreciate it if you could confirm receipt of this request and provide a timeline for when the issue will be resolved.

That cannot happen through a forum post.

Re: !!

Chrisee — Fri, 29 Nov 2024 16:17:19 GMT

@Nataliia1 you will have to call Sky to get an updste. If it is anew service the payment wontvstart until after the service is in place and you will be com . If it is an existing service which isnt working you will be comprnsated once the job is complete. See Customer Auto-Compensation | Sky Help | Sky.com

Like any job that requires new construction there can be delays caused by unexpected issues as it is not an exact process.