topic Re: Internet buffering in Broadband

Internet buffering

_Kathryn_ — Tue, 26 Nov 2024 20:43:56 GMT

My Internet and some sky channels keep buffering intermittently and I have reset my WiFi multiple times and switched off at wall and reset but it's still happening? But the online health checks say everything is working? I need need help

Re: Internet buffering

Lisa-P1987 — Wed, 27 Nov 2024 09:58:34 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet buffering

Addie15 — Fri, 29 Nov 2024 10:10:54 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Internet buffering

_Kathryn_ — Fri, 29 Nov 2024 10:18:02 GMT

Sorry yes please escalate this (I was having trouble accessing this page t o reply) I'm still having issues in fact worse than before a chat to the sky advisor on the phone 2 days ago for 2 hours 🙈 now some Internet TV channels won't play at all or they buffer, I think she's put me on a different wavelength for the TV and it's made it worse. Any help is appreciated thank you

Re: Internet buffering

Addie15 — Fri, 29 Nov 2024 11:06:45 GMT

Hi there, @_Kathryn_. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147