https://helpforum.sky.com/t5/Broadband/Access-to-sites/m-p/4836335#M444308 I have just swapped to suoerfast 60. I can no longer get yo tucketmaster when connected to wifi. Mobile data is fine. How do I fix this Fri, 29 Nov 2024 10:36:50 GMT NeilR 2024-11-29T10:36:50Z https://helpforum.sky.com/t5/Broadband/Access-to-sites/m-p/4836335#M444308 I have just swapped to suoerfast 60. I can no longer get yo tucketmaster when connected to wifi. Mobile data is fine. How do I fix this Fri, 29 Nov 2024 10:36:50 GMT https://helpforum.sky.com/t5/Broadband/Access-to-sites/m-p/4836335#M444308 NeilR 2024-11-29T10:36:50Z https://helpforum.sky.com/t5/Broadband/Access-to-sites/m-p/4836345#M444310 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4264432">@NeilR</a>&nbsp; Have you just moved to Sky from another ISP or where you already with Sky?</P> Fri, 29 Nov 2024 10:47:53 GMT https://helpforum.sky.com/t5/Broadband/Access-to-sites/m-p/4836345#M444310 Highlinder 2024-11-29T10:47:53Z https://helpforum.sky.com/t5/Broadband/Access-to-sites/m-p/4836358#M444317 <P>First thing to check would be your BB shield setting.</P><P>Open the MySky app. Click on Broadband at the bottom, select product settings then change BB shield to 18 (if set lower) or turn off completely.</P><P>If this doesn't work you could try powering off your router for 10 mins to acquire a new ipV6 session.</P> Fri, 29 Nov 2024 10:58:14 GMT https://helpforum.sky.com/t5/Broadband/Access-to-sites/m-p/4836358#M444317 Anonymous 2024-11-29T10:58:14Z https://helpforum.sky.com/t5/Broadband/Access-to-sites/m-p/4836383#M444328 <P>Already with sky. Just changed from superfast 35 to 60 which came with the new router.</P><P>I see there is another reply so will see what that suggests&nbsp;</P> Fri, 29 Nov 2024 11:28:11 GMT https://helpforum.sky.com/t5/Broadband/Access-to-sites/m-p/4836383#M444328 NeilR 2024-11-29T11:28:11Z