https://helpforum.sky.com/t5/Broadband/Outage/m-p/4836141#M444234 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4264014">@aisling_</a>&nbsp;unfortunately with new service there can be issues for example where the weld connecting the fibre service from the road to the fibre pigtail to the ONT is not perfect. Once sorted you should get a reliable service.</P> Fri, 29 Nov 2024 08:25:17 GMT Chrisee 2024-11-29T08:25:17Z https://helpforum.sky.com/t5/Broadband/Outage/m-p/4835878#M444171 <P>We just got sky installed yesterday and our internet just went. Called customer service and told them the alarm light on the box is red. They said that means there is an outage and to call back in 24hours if it's not back. Is this normal? Can't believe this as we've barely had it for a day!</P> Thu, 28 Nov 2024 19:01:07 GMT https://helpforum.sky.com/t5/Broadband/Outage/m-p/4835878#M444171 aisling_ 2024-11-28T19:01:07Z https://helpforum.sky.com/t5/Broadband/Outage/m-p/4836141#M444234 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4264014">@aisling_</a>&nbsp;unfortunately with new service there can be issues for example where the weld connecting the fibre service from the road to the fibre pigtail to the ONT is not perfect. Once sorted you should get a reliable service.</P> Fri, 29 Nov 2024 08:25:17 GMT https://helpforum.sky.com/t5/Broadband/Outage/m-p/4836141#M444234 Chrisee 2024-11-29T08:25:17Z