topic No Internet in Broadband

Internet keeps dropping

Jameshutchinson — Thu, 28 Nov 2024 20:56:41 GMT

Internet intermittent over last couple of days

Re: Internet keeps dropping

Jameshutchinson — Thu, 28 Nov 2024 21:01:12 GMT

My Internet keeps dropping off.

I have done all that your website has said to check and reset both the Q sky box and hub. But still no change .As I am writing this on my phone using 5G.

My PC and TV both states that I've lost Internet connection.

No Internet

Jameshutchinson — Thu, 28 Nov 2024 21:06:02 GMT

I have wrote this may times now .I need to talk to a person

Re: Internet keeps dropping

Jamie393947 — Thu, 28 Nov 2024 21:50:56 GMT

We're having the same issue lately but when the WiFi drops off, our phones are draining data. Myself and 3 kids have all gone from over 2gb each to 0gb in 24 hours. When I test it within the app, sky tells me everything is good and has no issues whilst I look at a buffering Netflix screen and unable to work on my laptop. This new community nonsense makes it even harder to speak to a tech who will help

Re: No Internet

caesarome — Thu, 28 Nov 2024 22:12:14 GMT

@Jameshutchinson wrote:

I have wrote this may times now .I need to talk to a person

@Jameshutchinson

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.