topic Re: Broadband down in Margate in Broadband

Broadband down in Margate

Antin — Sun, 24 Nov 2024 15:15:44 GMT

Sky Broadband has been out for 2 days in Margate. Did have an amber solid light on hub, but now that has gone. Anyone else in my area with same issues? Tried all the resetting, checking cables etc but no joy!!!

Re: Broadband down in Margate

caesarome — Sun, 24 Nov 2024 16:21:56 GMT

@Antin

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Broadband down in Margate

Antin — Sun, 24 Nov 2024 16:25:38 GMT

Hi. As previously stated I have done all of that! Thanks

Re: Broadband down in Margate

caesarome — Sun, 24 Nov 2024 17:01:32 GMT

@Antin

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Broadband down in Margate

Addie15 — Mon, 25 Nov 2024 08:57:21 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Antin.

Re: Broadband down in Margate

Addie15 — Thu, 28 Nov 2024 14:17:42 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.