topic Re: Sky Max Router in Broadband

Sky Max Router

Mark+Noyce — Mon, 25 Nov 2024 14:58:51 GMT

Good afternoon.

I wonder if someone can help me? I currently have the Sky Broadband Superfast package and average around 35mb/s when hard wired and significantly less when using Wi-Fi. This is unfortunately is the fastest we can get at the moment. 😞

My Wi-Fi isn't the most stable and can often 'dip', which depending on what I'm doing can cause issues.

Would I benefit from upgrading my Router to the Sky Max one? My Router is the older Sky model, and I think it's around nine or so years old.

Many thanks in advance, any help is much appreciated.

Re: Sky Max Router

Addie15 — Tue, 26 Nov 2024 08:38:50 GMT

Hi there, @Mark+Noyce. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Max Router

Mark+Noyce — Tue, 26 Nov 2024 08:56:12 GMT

Thank you, very much appreciated.

Re: Sky Max Router

Addie15 — Thu, 28 Nov 2024 10:54:55 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.