topic Re: Wifi in Broadband

Wifi

Caly — Sun, 24 Nov 2024 11:54:01 GMT

My WiFi is not working at the speed I would expect. It is particularly poor upstairs. The hub is beside my TV which can at times buffer. This has not happened before in my time at this address. I have only recently changed back to Sky as when I moved in it wasn't available. I am disappointed by the speeds I currently have and my phone apps are slow to load also.

What can be done to improve this?

Re: Wifi

Addie15 — Mon, 25 Nov 2024 08:29:27 GMT

Hi there, @Caly. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi

Addie15 — Thu, 28 Nov 2024 10:53:10 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.