topic Re: Unable to access apps in Broadband

Unable to access apps

Tracey120 — Mon, 25 Nov 2024 13:42:38 GMT

Under status I have a message saying that there is a problem with my network connection. I've followed the guidance on screen and get another message to say that it is unable to find my connection

Re: Unable to access apps

Addie15 — Tue, 26 Nov 2024 09:09:13 GMT

Hi there, @Tracey120. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to access apps

Addie15 — Thu, 28 Nov 2024 10:36:08 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.