topic Re: Moving home in Broadband

Moving home

MarkL4 — Thu, 28 Nov 2024 00:57:56 GMT

I'm about to move home in a couple of days. When do Sky cut off the current address? Can it be a day or two beforehand?

Re: Moving home

GD1 — Thu, 28 Nov 2024 03:26:40 GMT

@MarkL4 You're leaving it a bit late if you also want broadband at your new address, Sky need at least 10 working day's notice.

Re: Moving home

MarkL4 — Thu, 28 Nov 2024 04:50:01 GMT

I've gotten an appointment for installation at the new address. So that's all sorted and welll within the required notification time. My question was to do with cut off times for my current address as I'm now without broadband and not moved yet.

Re: Moving home

Chrisee — Thu, 28 Nov 2024 07:39:50 GMT

@MarkL4 it should be the same day but as the actual work is done by Openreach who can get a bit trigger happy and disconnect lines early. The inconvenient thing where this happens is once disconnected it is effectively impossible to get the service back.