topic Re: Fibre installation not completed in Broadband

Fibre installation not completed

Ian230 — Wed, 27 Nov 2024 15:30:21 GMT

Engineer arrived to connect Fibre but a BT conduit is missing from my house. House 11 years old and all neighbours have one except us. He reported this and left.

what now?

Re: Fibre installation not completed

jamesn123 — Wed, 27 Nov 2024 15:31:57 GMT

@Ian230

Please go to this site & use the address checker then post the resulting table & text below the table back here. This should give an indication of what the delay might be.

Re: Fibre installation not completed

Ian230 — Wed, 27 Nov 2024 16:01:58 GMT

Re: Fibre installation not completed

jamesn123 — Wed, 27 Nov 2024 16:07:40 GMT

Hi @Ian230

According to the Openreach checker you have a congested duct which will the reason for the delay. It may take Openreach a while to sort this because it could involve getting council permission to dig up the road/pavement to sort the duct out. Or it may require a specialist team to sort it out from the surface.