topic VOIP not working in Broadband

VOIP not working

karenkaren1 — Wed, 27 Nov 2024 15:14:59 GMT

I work from home and use VoIP to make and receive calls, since last Thursday 21st of November, I have not been able to use my VoIP so unable to receive calls or make outgoing calls, I spoke to SKY technical help last Monday and they got me to reset my have reset devices but still not working. My IT department have run diagnostics on my laptop and they said the issue lies with SKY so just out of interest I hope spotted off my daughters iPhone and I was able to make calls. What can I do to get my VoIP to work again thank you

Re: VOIP not working

TimmyBGood — Wed, 27 Nov 2024 17:43:21 GMT

@karenkaren1

Do you have a white or a black Sky Hub?

Re: VOIP not working

Cybergeek — Sun, 08 Dec 2024 10:02:47 GMT

I've been having the same issue since around 25th November (according to my ipbx logs). Before then, it had worjked perfectly for many years.