Sky tv and internet not working - engineer escalated but need update

CHC — Wed, 27 Nov 2024 13:18:31 GMT

We moved house last Thursday and had the engineer come out on Friday (22nd) - he got us connected with internet and tv working but not as they should be. He said it was a sky issue that he escalated but we want an update and can't work out how to get this!

He said he couldn't run the cable from either option - one was too far and one blocked a window of a neighbour so he couldn't run it.

I work from home so this is a big issue I need resolved - the internet is very hit and miss and the tv constantly cuts out and freezes!

and to make matters worse we've had no update but just paid our first bill - to which we haven't recieved the full service we are paying for!! Not the best first week with sky in our new home!

Re: Sky tv and internet not working - engineer escalated but need update

jamesn123 — Wed, 27 Nov 2024 13:57:49 GMT

@CHC

You'd need to contact Sky directly for an update. I suspect the engineer hasnt actually raised anything for you and you'll need to report this as an issue via the usual Sky contact channels.

topic Re: Sky tv and internet not working - engineer escalated but need update in Broadband

Sky tv and internet not working - engineer escalated but need update

Re: Sky tv and internet not working - engineer escalated but need update