topic Re: Broadband connection dropping in Broadband

Broadband connection dropping

miss_jjb — Wed, 27 Nov 2024 13:21:53 GMT

We've been frequently losing connection for the past 5 days. Within less than 2 hours, it has occurred 6 times today. It's greatly affecting WFH. Some of the lights go red. Any solution to this?

The MySky app seems to think everything is fine. I assumed it was temporary due to the Storm but it's still occuring even days later. I had this issue back in August as well; I called Sky back then and they told me there was nothing wrong on their side. 😐

Re: Broadband connection dropping

CDH1 — Wed, 27 Nov 2024 13:38:06 GMT

Exactly the same happening to me here in Cornwall, I work from home and need a stable connection. My app tells me all is fine when I check, and then when I try to check during an outage it tells me I have no internet connection and can't check. I'm so frustrated because the Sky help pages are no help. I'm hoping someone from Sky spots this thread and responds.

Re: Broadband connection dropping

jamesn123 — Wed, 27 Nov 2024 13:58:51 GMT

@miss_jjb

Your router is showing a low uptime for WAN which suggests its dropping out. First thing to do is reconnect all your broadband cables and make sure they are tightly fitted. Then reboot your hub