topic Re: Internet not working properly in Broadband

Internet not working properly

Mikyaeel — Wed, 27 Nov 2024 09:41:28 GMT

My WiFi is not working properly after been engineer came to fix my Internet.

Re: Internet not working properly

Daniel-F — Wed, 27 Nov 2024 13:02:32 GMT

Hi @Mikyaeel

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Internet not working properly

Addie15 — Wed, 27 Nov 2024 13:08:09 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mikyaeel.

Re: Internet not working properly

Addie15 — Fri, 29 Nov 2024 14:21:42 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.