topic Re: Internet going on and off in Broadband

Internet going on and off

spangles94 — Wed, 27 Nov 2024 11:46:41 GMT

Hi our internet keeps going on and off. Its the yellow dsl connection light that drops off occasionally then after a few mins comes back on again. Nieghbors have simular issues. Run all the test which come back OK. Ive checked the hub and all devices which are ok so I suspect its a BT issue due to bad weather etc. I just wont to make sure its reported and that someone is looking at the issue in our area.

Re: Internet going on and off

jamesn123 — Wed, 27 Nov 2024 12:08:19 GMT

Hi @spangles94

I've escalated your post to Sky, look out for a message on the forum

Re: Internet going on and off

Lisa-P1987 — Wed, 27 Nov 2024 12:13:31 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet going on and off

Addie15 — Fri, 29 Nov 2024 16:27:32 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.