Migration to full fibre nightmare

Jos+Mares — Wed, 27 Nov 2024 10:14:28 GMT

i am aware that this forum is not monitored by sky, but would like to have chat with some one at sky past level 1 support.

issue:

I arranged for sky to migrate my copper based broadband and phone (Sky talk anytime) to full fibre 1 Gbs

1. Engineer never showed up to install the ont

2. filed complaint and was told an error was made and an engineer visit had not been scheduled. This was then rescheduled for beginning of October

3. Ont was installed with new hub and fibre was working. Received several messages that my phone was going to be activated

4. phone (voip) was not working called support. The noticed that my copper broadband and phone had not been terminated ( which should have happened as part of the migration).

I was told that the needed to terminate the copper line before porting the number to sky voip

5. called sky yesterday to follow up on this.

was told that I needed to order sky talk anytime. Not sure why I needed to do this as it was part of the migration surrly

6. talk anytime ordered via sky person

7. after ending the call received an sms saying there was a problem with the order and I needed to call

8. called sky talk support and several attempts where made to set this up, all failed. was advised to call back today

9. after this call my broadband stopped working, no wan connection, reset hub several times internet light is amber on hum

lan light on ont flashing

pon and power are both on and loss is off

on top of this I noticed that I was being charged 70 euro's for broadband instead of 45 euro's as per migration offer.

so currently

more than 6 weeks without working phone

second day of no internet without any explanation other than this might be resolved later today. Was told yesterday that this would be resolved this morning

fed up with sky support as most agents don't read the full set of notes on the account and having to explain the issue every time is getting annoying .

Need a contact beyond level 1 support

Re: Migration to full fibre nightmare

GD1 — Wed, 27 Nov 2024 10:18:36 GMT

@Jos+Mares The community can't provide any direct number to departments as we simply don't have one, you use the general number alread used.

Re: Migration to full fibre nightmare

Jos+Mares — Wed, 27 Nov 2024 10:21:34 GMT

I am aware, but in the past moderators here setup a chat with someone else at sky.
was hoping that this could also be done for my issue

Re: Migration to full fibre nightmare

jamesn123 — Wed, 27 Nov 2024 10:42:26 GMT

@Jos+Mares

I've escalated your post to Sky chat, look out for a message on the forum

Re: Migration to full fibre nightmare

Jos+Mares — Wed, 27 Nov 2024 10:55:29 GMT

Thanks much appreciated

topic Re: Migration to full fibre nightmare in Broadband

Migration to full fibre nightmare

Re: Migration to full fibre nightmare

Re: Migration to full fibre nightmare

Re: Migration to full fibre nightmare

Re: Migration to full fibre nightmare