topic Re: Unresolved intermittent WiFi outages in Broadband

Unresolved intermittent WiFi outages

Bramser — Tue, 26 Nov 2024 17:19:20 GMT

Sky broadband technical department say they can't find anything wrong with my broadband service. I reported it keeps dropping out. The have replaced the router and its cable to my phone line master socket. The problem has not been solved. 3 outages this afternoon alone. Received a text today saying sky think it's fixed. It's not. It used to be a rare occurrence. Now it's at least 3 times a day. Poor service. Everything h I. The house including my Q box has been replaced. The fault is external. I've asked for this to be investigated ( yesterday). I was told I'd get a call back within 72 hours. Nothing except the above mentioned text message. Not happy. There is plainly a problem.

Re: Unresolved intermittent WiFi outages

Lisa-P1987 — Wed, 27 Nov 2024 09:58:15 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unresolved intermittent WiFi outages

Addie15 — Fri, 29 Nov 2024 10:10:34 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.