topic Re: Connected but no internet in Broadband

Connected but no internet

JW421 — Mon, 18 Nov 2024 18:50:24 GMT

Have been without wifi/Internet access now for over 24 hours.

Done all of the remedy work such as restarting router, unplugging, resetting etc but cannot get any device to connect.

Sky diagnostics say everything is fine but it isn't. 3 green lights on the front of the router.

ethernet cable will also not connect.

Not able to hot spot as it says incorrect password.

Re: Connected but no internet

Greenfingers001 — Tue, 19 Nov 2024 09:35:04 GMT

Hi there @JW421 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connected but no internet

Addie15 — Wed, 27 Nov 2024 09:25:00 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.