topic Re: Red PON light in Broadband

Red PON light

wharvey89 — Sun, 24 Nov 2024 13:14:42 GMT

Experiencing some bad weather down in the South West of England.

Never had any issues with my sky fibre after initial set up a few months ago.

Just come down this morning and noticed the Pon light on my ONT is Red.

Broadband/streaming services not working etc.

I've tried to use the vitrual assistant but just end up going around in circles doing tests etc.

How can I notify sky that there is an issue?

Thank you.

Re: Red PON light

Addie15 — Mon, 25 Nov 2024 08:34:28 GMT

Hi there, @wharvey89. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Red PON light

Addie15 — Wed, 27 Nov 2024 08:34:14 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.