topic Re: Wifi keeps dropping in Broadband

Wifi keeps dropping

Rolypoly6 — Sun, 24 Nov 2024 11:45:02 GMT

Hello we just got sky broadband but the connection keeps on dropping its not acceptable- we didnt have any issues with bt

Re: Wifi keeps dropping

Addie15 — Mon, 25 Nov 2024 08:22:03 GMT

Hi there, @Rolypoly6. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi keeps dropping

Addie15 — Wed, 27 Nov 2024 08:23:08 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Wifi keeps dropping

Rolypoly6 — Wed, 27 Nov 2024 08:25:42 GMT

Hello sorry i was working the internet is still

deopping and throwing people off their phones etc