topic Re: Internet keeps cutting out and is extremely slow in Broadband

Internet keeps cutting out and is extremely slow

Kirak — Sat, 23 Nov 2024 11:05:25 GMT

I have done an internet check on an independent website and it says our internet speed is 21mbps which is significantly lower than what it should be Since we got rid of the sky box, our internet is showing as fair or weak signal.

Re: Internet keeps cutting out and is extremely slow

Lisa-P1987 — Sun, 24 Nov 2024 11:47:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet keeps cutting out and is extremely slow

Addie15 — Tue, 26 Nov 2024 12:37:38 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.