topic Re: Switched from BT in Broadband

Switched from BT

Mike+Busson — Sat, 23 Nov 2024 10:47:33 GMT

So after being a BT customer since probably over 15 years I thought sky can't be poor as technology has moved on.

so switched from bt full fibre 900 to skys 900 and thought this can't go wrong.

well how wrong was i.

so it switches over night and i unplug my ASUS rog router and for ease put the sky router in for time being.

router was on and off but assumed updating but come home to a permanently slow green pulse.

so between sky and openreach they have made a absolute mess of this and have the nerve to tell me 72 hours when I'm a stream customer.

never had a drop out or a technical fault with bt since early days of adsl.

i left sky back then because drop outs and router reboots and seems you get what you pay for in this case

Re: Switched from BT

Lisa-P1987 — Sun, 24 Nov 2024 10:49:18 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Switched from BT

Addie15 — Tue, 26 Nov 2024 11:02:28 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.