https://helpforum.sky.com/t5/Broadband/Poor-connection-and-speed/m-p/4832675#M443232 <P>Hi there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4259858">@Brooke30</a></SPAN>.I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Tue, 26 Nov 2024 08:47:25 GMT Addie15 2024-11-26T08:47:25Z https://helpforum.sky.com/t5/Broadband/Poor-connection-and-speed/m-p/4831445#M442949 <P>We have paid for gigafast broadband and I have been checking the speeds over the past week as our WiFi connection and speeds are very poor and intermittent! We can't even FaceTime or do simple online tasks without the connection dropping out and being extremely slow!</P> Mon, 25 Nov 2024 09:34:30 GMT https://helpforum.sky.com/t5/Broadband/Poor-connection-and-speed/m-p/4831445#M442949 Brooke30 2024-11-25T09:34:30Z https://helpforum.sky.com/t5/Broadband/Poor-connection-and-speed/m-p/4832675#M443232 <P>Hi there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4259858">@Brooke30</a></SPAN>.I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Tue, 26 Nov 2024 08:47:25 GMT https://helpforum.sky.com/t5/Broadband/Poor-connection-and-speed/m-p/4832675#M443232 Addie15 2024-11-26T08:47:25Z https://helpforum.sky.com/t5/Broadband/Poor-connection-and-speed/m-p/4835195#M443952 <P>Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.</P> <P><BR />&nbsp;</P> Thu, 28 Nov 2024 10:34:23 GMT https://helpforum.sky.com/t5/Broadband/Poor-connection-and-speed/m-p/4835195#M443952 Addie15 2024-11-28T10:34:23Z