topic Re: Internet in Broadband

Internet

Sue148 — Mon, 25 Nov 2024 16:01:13 GMT

Last week our hub wasn't working. You sent an engineer who repaired this. However, since then the Internet keeps dropping out on TVs. Also my phone says connected without Internet.

Re: Internet

Addie15 — Tue, 26 Nov 2024 08:43:33 GMT

Hi there, @Sue148. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet

Addie15 — Fri, 29 Nov 2024 15:19:56 GMT

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.