topic Re: Cannot connect hp envy 4500 printer in Broadband

Cannot connect hp envy 4500 printer

Joe905 — Sun, 15 Sep 2024 09:27:33 GMT

I have just got the new sky wifi max white router but can no longer connect my hp envy 4500 pribter. l didn't have this problem with my old sky router black. I have tried everything I can think of. Help 🙏

Re: Cannot connect hp envy 4500 printer

TimmyBGood — Sun, 15 Sep 2024 09:32:19 GMT

@Joe905

Have you moved the wireless security from WPA3 to WPA2-PSK?

Re: Cannot connect hp envy 4500 printer

Joe905 — Sun, 15 Sep 2024 10:21:18 GMT

Take a bow sir, you are a "GENIUS" 🥸🧐😀

Re: Cannot connect hp envy 4500 printer

TimmyBGood — Sun, 15 Sep 2024 10:58:42 GMT

@Joe905

No problem. For reference, devices of that vintage (the HP model is a decade old) cannot really be expected to handle WPA 3 (or WPA3-T) wireless encryption, which is a bit unfortunate as that's what the Max Hub uses by default.

Re: Cannot connect hp envy 4500 printer

Greebothecat — Fri, 15 Nov 2024 14:10:21 GMT

I had the same issue.

Print off a report from the printer. this will give you the printer MAC address.

Enter this MAC address manually in the SKY max hub.

Connection - WIFI - Add device manually.

Then connect to network from printer.

Re: Cannot connect hp envy 4500 printer

PollyH57 — Mon, 25 Nov 2024 17:50:35 GMT

I'm having this issue right now but have no idea how to access the SKY Max Hub.

Please can you advise?

Thank you 🙏

Re: Cannot connect hp envy 4500 printer

PollyH57 — Mon, 25 Nov 2024 17:52:18 GMT

How do you do this please? I'm having the same issue....

Re: Cannot connect hp envy 4500 printer

TimmyBGood — Mon, 25 Nov 2024 18:05:09 GMT

@PollyH57

Max Hub administration is through the My Sky app.

https://www.sky.com/help/articles/change-wifi-max-hub-settings

Re: Cannot connect hp envy 4500 printer

PollyH57 — Mon, 25 Nov 2024 19:44:42 GMT

Thank you so much. Will give that a go!

Re: Cannot connect hp envy 4500 printer

Greebothecat — Tue, 26 Nov 2024 08:30:04 GMT

Access the sky max router in your browser by typing the address 192.168.0.1

Accessing your Sky router settings page 192.168.0.1

Re: Cannot connect hp envy 4500 printer

Andrew6666 — Tue, 10 Dec 2024 09:44:10 GMT

ye I have the same issue, I just got sky max router and cannot connect my HP envy 4500, I'm lost

Re: Cannot connect hp envy 4500 printer

Chrisee — Tue, 10 Dec 2024 09:47:40 GMT

@Andrew6666 follow the advice above. However if you can link the printer up to a laptop by a USB cable and update its firmware and you should find it can get the log in from the laptop once its done that unplug it.

Re: Cannot connect hp envy 4500 printer

Graeme63 — Sat, 14 Dec 2024 10:04:29 GMT

Brilliant. Fixed my issue too. Thanks so much