topic Re: Problems with in home WiFi in Broadband

Problems with in home WiFi

Fedupcustomer1975 — Mon, 25 Nov 2024 17:23:12 GMT

The WiFi just isn't getting to the rooms required around my house, especially since our Sky tv contract has been cancelled. Can you please help?

Re: Problems with in home WiFi

TimmyBGood — Mon, 25 Nov 2024 17:30:55 GMT

@Fedupcustomer1975

If you've given up Sky Q then you've lost the wireless hotspot(s) which the television hardware generated.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Problems with in home WiFi

Chrisee — Mon, 25 Nov 2024 17:32:33 GMT

@Fedupcustomer1975 if you had Sky Q tv boxes you will have lost the wifi hotspots they provided. If that applies you need to replace them either with third party kit or by buying Sky's WiFi Max bundle see https://www.sky.com/help/articles/sky-wifi-max