topic Re: New account activation in Broadband

New account activation

Amarpreet1 — Sat, 23 Nov 2024 07:56:42 GMT

engineer visited yesterday for first installation, but account is not activated yet, have been told there is some issues with BT. How and when subscription be activated

Re: New account activation

Chrisee — Sat, 23 Nov 2024 08:16:23 GMT

@Amarpreet1 I am rscalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to find out what is going on. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: New account activation

Amarpreet1 — Mon, 25 Nov 2024 13:54:53 GMT

Thanks @Chrisee I don't know what esacalton means but nothing had moved and it's really frustrating that connection is not sorted yet. My connection was suppose to get line on 22nd and todays is 25th. Sorry to say I am anew customer and entire onboarding experience is pathetic.

Re: New account activation

Amarpreet1 — Mon, 25 Nov 2024 16:53:16 GMT

It's really frustrating as sky commited engineer will do installation on 22nd nov, I had to wait for 2 weeks for that . Then on the day engineer came for installation, he didn't finish it. Now I have been waiting for more than 3 days for activation .. there is no communication on what next, don't know whom to contact . Really sad state of affairs. can someone pls help me to connect with senior stakeholders in sky .