topic Re: Are Sky Booster/Extenders better than others? in Broadband

Are Sky Booster/Extenders better than others?

JohnLowrie — Tue, 12 Nov 2024 15:12:54 GMT

My Sky Broadband is fine but does need boosting upstairs. As I already had a TP link one from before switching to Sky we have just used that and usually but not always it is fine. I thought I had the wifi guarantee in every room. (The house is quite small.) so would one from Sky, probably newer and possibky better specification, work better? if so is the only way to get one by telephoning? Thank you.

Re: Are Sky Booster/Extenders better than others?

Tom-W19 — Wed, 13 Nov 2024 09:22:18 GMT

Hi @JohnLowrie

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Are Sky Booster/Extenders better than others?

JohnLowrie — Mon, 25 Nov 2024 09:22:49 GMT

I never did hear back from the Sky experts.

Re: Are Sky Booster/Extenders better than others?

Mr+Flibbles+86 — Mon, 25 Nov 2024 09:34:02 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Are Sky Booster/Extenders better than others?

Addie15 — Wed, 27 Nov 2024 09:33:53 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Are Sky Booster/Extenders better than others?

JohnLowrie — Wed, 27 Nov 2024 10:28:32 GMT

Thank you foir replying, no need for a chat. I was hoping for a written answer to what I thought was a simple question. So pldase close chat if this can't be done.

Re: Are Sky Booster/Extenders better than others?

jamesn123 — Wed, 27 Nov 2024 10:50:16 GMT

@JohnLowrie

If you have Sky boost or Sky Max then yes you are entitled to boosters to increase coverage. These boosters can only be issued by Sky support staff which would be telephone or chat, hence why a chat was started with you.

Re: Are Sky Booster/Extenders better than others?

JohnLowrie — Wed, 27 Nov 2024 11:04:45 GMT

Thank you for the reply. Yes, I do have Sky WiFi Max but didn't realise that it was necessary to ask Sky for a booster. I must confess I thought that the Engineer would have checked the signal in rooms, as part of the installation, given that this was promised in the deal.

Re: Are Sky Booster/Extenders better than others?

jamesn123 — Wed, 27 Nov 2024 11:29:33 GMT

@JohnLowrie

Sky like to let it settle down for a week first before a booster is introduced because sometimes adding a booster where it isnt specifically needed can actually make a system worse.