topic Re: Super slow wifi in Broadband

Super slow wifi

Tracey119 — Sun, 24 Nov 2024 16:53:35 GMT

Hi there, my internet is really slow compare to usual. Trying to watch a recording on the mini box but keeps saying no connection but when I check settings all connected. Then web. I can get into the recording it is taking ages to load. I've run the broadband and WiFi checks from my sky app. All days ok but clearly something is not right as we don't usually have this issue

Re: Super slow wifi

Addie15 — Mon, 25 Nov 2024 09:02:23 GMT

Hi there, @ I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Super slow wifi

Addie15 — Wed, 27 Nov 2024 09:02:10 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.