topic Re: No Internet connection in Broadband

No Internet connection

Rossco19i — Sun, 24 Nov 2024 10:59:07 GMT

The internet went off last night. There was an orange light for Internet on the box. All cables checked. Reset box. Turned off for 5 mins. Turned back on etc. Nothing worked. The tests on the app said Outage. This morning all lights are green. Rechecked all of above but still no connection. Tried multiple times. App tests say all seems to be working but it isn't. WiFi is available on multiple devices. Just won't connect to the Internet. Neighbours say their Internet seems to be working again. Can you help please?

Re: No Internet connection

Addie15 — Mon, 25 Nov 2024 08:33:48 GMT

Hi there, @Rossco19i. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No Internet connection

Addie15 — Wed, 27 Nov 2024 08:33:59 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.