topic Do l need to change touter in Broadband

Do l need to change touter

AH20 — Mon, 25 Nov 2024 08:23:02 GMT

I have down graded by superfast broadband to 35 activation date 28 November

I am currently running Sky superfast 55 with a Sky Q router , but Sky have sent out another 4.2 router

my question is do l need to use this new router when the existing one is working fine

also on activation date which is Thursday will things just swap over automatically as all l have asked for is to change down to superfast 35

Re: Do l need to change touter

TimmyBGood — Mon, 25 Nov 2024 08:33:30 GMT

@AH20 wrote:

I am currently running Sky superfast 55 with a Sky Q router , but Sky have sent out another 4.2 router

my question is do l need to use this new router when the existing one is working fine

All Q Hubs (from early 2016 onwards) are being replaced because they use a non-randomised default administrator password, and that's not allowed under the Product Security and Telecommunications Infrastructure Act (2022)

They also don't support Sky Talk Internet Calls.

Re: Do l need to change touter

AH20 — Mon, 25 Nov 2024 08:29:45 GMT

So l can still use the Sky Q router for now

I don't need Sky internet calls

Re: Do l need to change touter

TimmyBGood — Mon, 25 Nov 2024 08:35:11 GMT

@AH20

ISPs are legally obliged to swap out non-compliant hardware, so at some point Sky may have to withdraw service from all Hubs earlier than the 2019 Broadband Hub.

Re: Do l need to change touter

AH20 — Mon, 25 Nov 2024 08:38:55 GMT

I only got the Sky Q hub January 2024

Re: Do l need to change touter

TimmyBGood — Mon, 25 Nov 2024 08:50:58 GMT

@AH20

The Q Hub (ER110/115) is a design from 2016 which uses a fixed default administrator password, and that's no longer compliant with UK law.

Have you actually been using a Sky Broadband Hub (SR203/204) and just sent an identical replacement?

Q Hubs are distinctive by being horizontal rather than vertical.

Re: Do l need to change touter

AH20 — Mon, 25 Nov 2024 08:50:55 GMT

Yes the reason they sent a replacement 4.2 was l asked to down grade to Sky Superfast 35

if l had stuck to my Sky superfast 55 contract it works fine

i didnt want a new router as l am disabled and struggle setting new routers up

i only have sky stream and two Amazon Alexa's so hope the Sky Superfast 35 is not going to cause problems with my sky stream

Re: Do l need to change touter

AH20 — Mon, 25 Nov 2024 08:53:08 GMT

The one l am using is the Sky q hub

I not unpacked the new router but it says it's a 4.2

Re: Do l need to change touter

TimmyBGood — Mon, 25 Nov 2024 09:06:28 GMT

@AH20

Superfast 35 may be marginal for UHD streaming if there's other internet use at the same time.

Sky has no option over replacement of Q Hubs because Government has designated non-compliant hardware as being a potential threat to national security, but I've no idea if they'll be enforcing the change any time soon: there are probably huge numbers still in use.

https://www.ispreview.co.uk/index.php/2024/04/gov-enforce-new-uk-internet-security-and-broadband-boosting-law.html