topic Wifi dropping intermittently in Broadband

Wifi dropping intermittently

Jran1993 — Sun, 24 Nov 2024 20:34:14 GMT

Have had sky broadband for 2.5 years but for the past week it's been dropping intermittently (orange on the 2nd and 4th lights). Sometimes this lasts for a minute or two, sometimes for up to an hour, and resetting seems to have no effect, it will just come back when it's sorted itself out. Service checker shows no problems at all. Have had the occasional outage in the past but this is consistent, will usually have 6 or 7 outages during a movie. Have had no changes in hardware, no new devices, haven't moved anything.

Took two screenshots of my statistics, first when it had cut out, second when it was coming back. Let me know if you need any more information - just thought I'd check on here before calling up. Thanks!

Re: Wifi dropping intermittently

Addie15 — Mon, 25 Nov 2024 09:16:34 GMT

Hi there, @Jran1993. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi dropping intermittently

Addie15 — Wed, 27 Nov 2024 09:17:08 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.