topic Lagging with apps Disney+ and amazon prime in Broadband

Lagging with apps Disney+ and amazon prime

Kattdan15 — Sun, 24 Nov 2024 10:30:44 GMT

After a while watching either Amazon prime or Disney+ the blue circle appears and the programme freezes. It gradually gets more frequent as I continue to watch. It is only the apps that have been behaving like this. I've logged out and done apps updates.

Re: Lagging with apps Disney+ and amazon prime

Addie15 — Mon, 25 Nov 2024 08:25:37 GMT

Hi there, @Kattdan15. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Lagging with apps Disney+ and amazon prime

Addie15 — Wed, 27 Nov 2024 14:08:08 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Lagging with apps Disney+ and amazon prime

Kattdan15 — Wed, 27 Nov 2024 15:10:26 GMT

Hi, no one has replied to my issue.

Re: Lagging with apps Disney+ and amazon prime

Lisa-P1987 — Wed, 27 Nov 2024 15:44:58 GMT

Hi there, I’ve escalated your post to our Community Messaging team again, who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Lagging with apps Disney+ and amazon prime

Addie15 — Fri, 29 Nov 2024 15:53:18 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.