topic Re: Intermittent connection in Broadband

Intermittent connection

Tomfleck — Sat, 23 Nov 2024 19:34:46 GMT

Hi,

I am having a problem with my broadband. I have tried running there troubleshoot on the My Sky App and it says there isn't an issue; however, when I run a speed check on the speed checker app, I can see that the connection is dropping to less than 1m/b download and then increase to over 85m/b. It is making my sky stream TV buffer and then reconnect.

Re: Intermittent connection

Lisa-P1987 — Sun, 24 Nov 2024 10:02:07 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Intermittent connection

Addie15 — Wed, 27 Nov 2024 09:31:44 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.