topic Broadband drops in Broadband

Broadband drops

Lisa19732 — Sat, 23 Nov 2024 21:18:00 GMT

Please help, my broadband has only just recently been changed to Ultrafast and ever since we have had connection problems with the Wi-Fi dropping out, really frustrating especially when working from home. We have recently had an engineer visit who put in a Ethernet cable and a new booster, tonight the Wi-Fi is not working at all, pay enough for this service and it doesn't work properly

Re: Broadband drops

Chrisee — Sun, 24 Nov 2024 07:11:43 GMT

@Lisa19732 there was an outage last night in the West so if you live anywhere near Cheltenham thst was the cause of the loss of connection last night. Looks like it was a power outage at a site where Sky have servers managing connections. Highly unlikely to be related to your WiFi issues.

Re: Broadband drops

Lisa19732 — Sun, 24 Nov 2024 10:47:51 GMT

Thank you, yes that was the reason and all up and running now.