topic Re: Problem with Internet in Broadband https://helpforum.sky.com/t5/Broadband/Problem-with-Internet/m-p/4829742#M442020 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3360071">@John1007</a>&nbsp;</P> <P>I'm not sure what you have done so if a reboot of your hub doesn't fix it then the first thing to check is this link to see if there are any outages in your area:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> Sat, 23 Nov 2024 19:47:07 GMT caesarome 2024-11-23T19:47:07Z Problem with Internet https://helpforum.sky.com/t5/Broadband/Problem-with-Internet/m-p/4829641#M441993 My Internet has gone down, I've checked everything and tested it and it's saying all good but it's not connected Sat, 23 Nov 2024 17:42:24 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-Internet/m-p/4829641#M441993 John1007 2024-11-23T17:42:24Z Re: Problem with Internet https://helpforum.sky.com/t5/Broadband/Problem-with-Internet/m-p/4829742#M442020 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3360071">@John1007</a>&nbsp;</P> <P>I'm not sure what you have done so if a reboot of your hub doesn't fix it then the first thing to check is this link to see if there are any outages in your area:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> Sat, 23 Nov 2024 19:47:07 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-Internet/m-p/4829742#M442020 caesarome 2024-11-23T19:47:07Z