topic Re: WiFi not working in Broadband

WiFi not working

Jolene7 — Sat, 23 Nov 2024 11:53:44 GMT

Hi my WiFi is not working again , I need a engineer visit

Re: WiFi not working

GD1 — Sat, 23 Nov 2024 11:55:49 GMT

@Jolene7 You can't request an engineer through a public forum, no one knows who you are or your contact details from a forum login.

You need to run the connectiuon test here https://www.sky.com/help/home/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-wifi/articles/broadband-diagnostic-start

Re: WiFi not working

Jolene7 — Sat, 23 Nov 2024 11:56:24 GMT

This is the 4th time in 2 years , it's getting a joke now , I'm constantly having to connect everything to my phone and it's costing me a fortune

Re: WiFi not working

GD1 — Sat, 23 Nov 2024 11:58:08 GMT

@Jolene7 wrote:

This is the 4th time in 2 years , it's getting a joke now , I'm constantly having to connect everything to my phone and it's costing me a fortune

We are customers here you not speaking to Sky customer services. have you followed the link posted?

Broadband is never guaranteed 100% uptime, no provider can.

Re: WiFi not working

Phillips5 — Wed, 27 Nov 2024 13:49:58 GMT

Looking for engineer to come back Wi-Fi not working

Re: WiFi not working

jamesn123 — Wed, 27 Nov 2024 13:59:55 GMT

@Jolene7

4 outages in 2 years is good going. Domestic broadband isnt at the level of high availability like you would expect from Electric, Gas, Water etc.

Re: WiFi not working

jamesn123 — Wed, 27 Nov 2024 14:00:15 GMT

@Phillips5

You need to post your own thread for assistance.