topic Re: Poor signal strength in Broadband

Poor signal strength

ConcernedMT — Wed, 20 Nov 2024 15:35:53 GMT

We recently upgraded to Sky Broadband Ultrafast 1 (150 MB/s). Although the signal speed and strength initially seemed to improve over the last few weeks, it has become almost impossible to watch any programme without the picture buffering and dropping out completely! The signal speed on our TV registered at only 2.27 MB/s, but according to the Sky service checker, the broadband, WIFI, and hub are working correctly.

This issue also affects computer and mobile phone use; can anyone shed any light on the cause of the problem?

NOTE

The problem arose before the start of the snow and bad weather!

Re: Poor signal strength

Greenfingers001 — Thu, 21 Nov 2024 09:38:45 GMT

Hi there @ConcernedMT , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor signal strength

Mr+Flibbles+86 — Sat, 23 Nov 2024 09:43:31 GMT

We are still looking to help you @ConcernedMT . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Poor signal strength

Neil_moore — Fri, 20 Dec 2024 20:35:03 GMT

I'm having exactly the same issue. Switched from EE to Sky recently and signal strengh is trrrible. Sky boxes disconnect and are very laggy. Buffering videos on iPhone. I didn't have this issue with the EE router. Nothing has changed other than the hub. Interested in response,