topic Re: Poor Connectivity Despite Good Network Signal in Broadband

Poor Connectivity Despite Good Network Signal

Prasantha — Wed, 20 Nov 2024 12:50:40 GMT

Dear Sky Broadband Team,

I am writing to report an issue with my broadband connection. While the network signal shows as good, the actual connectivity is extremely poor, making it impossible to use the internet effectively.

This issue has been persistent and is severely impacting my ability to work and complete daily online tasks. I kindly request your team to investigate this issue at the earliest and provide a resolution.

If any additional information or troubleshooting steps are required from my side, please let me know.

Looking forward to your prompt response.

Re: Poor Connectivity Despite Good Network Signal

Greenfingers001 — Thu, 21 Nov 2024 09:16:37 GMT

Hi there Prasantha , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor Connectivity Despite Good Network Signal

Mr+Flibbles+86 — Sat, 23 Nov 2024 09:29:28 GMT

We are still looking to help you @Prasantha . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks