topic Re: Keep losing internet connection in Broadband

Keep losing internet connection

Eileen68 — Fri, 22 Nov 2024 15:22:43 GMT

It keeps losing internet on iPad and iPhone saying enter password. I enter it from the router says it is incorrect then connects then disconnects. Please help!

Re: Keep losing internet connection

Mr+Flibbles+86 — Sat, 23 Nov 2024 09:13:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Keep losing internet connection

Eileen68 — Sun, 24 Nov 2024 17:52:43 GMT

I turned off my technology and next day it all worked.

Very frustrating though....

Re: Keep losing internet connection

Addie15 — Wed, 27 Nov 2024 09:33:20 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.