topic Re: No internet since 6am in Broadband

No internet since 6am

Kerri12 — Fri, 22 Nov 2024 16:30:16 GMT

Hi already messaged but no reply we have had no internet since before 6am this morning. Just home from work and still not working.

Re: No internet since 6am

caesarome — Fri, 22 Nov 2024 17:22:07 GMT

@Kerri12

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet since 6am

Hopeful1 — Fri, 22 Nov 2024 17:27:00 GMT

@Kerri12

What does your sky modem look like? is it a white rectangular box? Does it have a light at the front? Would you be able to describe what the light(s) are?

Re: No internet since 6am

Kerri12 — Fri, 22 Nov 2024 21:09:45 GMT

Thank you for replying. I called Sky, after being on the phone for an hour and a half they're sending out an engineer tomorrow.

Re: No internet since 6am

Charli87 — Fri, 22 Nov 2024 21:22:22 GMT

Same ours has been down 3 days now litrally no internet! But on there website states there's no problem, then when you phone they say sky is having problems

Re: No internet since 6am

caesarome — Fri, 22 Nov 2024 21:54:43 GMT

@Charli87

So this line test returned no issues:

https://www.sky.com/help/articles/broadband-diagnostic-start