topic Re: Engineer came, need a cherry picker. No engineer since? in Broadband

Engineer came, need a cherry picker. No engineer since?

Harves — Fri, 22 Nov 2024 15:10:50 GMT

My engineer turned up today & said he needed a cherry picker to basically put a switch on.

it's been over 5 hours & orginal engineer hasn't come back or the cherry picker.

How long do I have to wait??

Any help appreciated!

Re: Engineer came, need a cherry picker. No engineer since?

caesarome — Fri, 22 Nov 2024 17:23:57 GMT

@Harves

All you can do is to contact Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Engineer came, need a cherry picker. No engineer since?

TimmyBGood — Fri, 22 Nov 2024 19:02:45 GMT

@Harves

Note that the ISP won't have sight of Openreach equipment and personnel availability, and may well not receive any information from them until Monday.

Re: Engineer came, need a cherry picker. No engineer since?

Harves — Sat, 30 Nov 2024 13:57:59 GMT

Thank you 😀 @caesarome & @TimmyBGood