https://helpforum.sky.com/t5/Broadband/Slow-WiFi-on-1-device/m-p/4828555#M441699 <P>I recently started a new job and have been issued with a laptop. It's an HP Probook, which is the same as my personal laptop.&nbsp;<BR /><BR /></P><P>The new laptop connects ok, and generally works no problem - however, whenever I go on a Video call (MS Teams, Google or Zoom), the connection is really poor. The call drops out &amp; I end up having to go off video &amp; have to ask everyone else to do the same. It's particularly bad if I'm trying to do anything else whilst on the call (open a document / spreadsheet etc).&nbsp;<BR /><BR /></P><P>It's not good.</P><P>&nbsp;</P><P>If I use my personal laptop, everything works fine... no problems at all - same video calls, apps etc.</P><P>&nbsp;</P><P>I've done some digging, and been through the forums etc, so have done all the basic checks etc. The one difference I can see between them is that the new laptop is connecting using IPv6, where as every other device is IPv4. I know IPv6 is the new protocol, but am wondering if that's the problem either with the router or the device.&nbsp;<BR /><BR /></P><P>Any advice would be welcome, it's not a good look when you're asking your CEO to go off video as you don't have a decent connection! <span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Fri, 22 Nov 2024 15:31:18 GMT TOATES1 2024-11-22T15:31:18Z https://helpforum.sky.com/t5/Broadband/Slow-WiFi-on-1-device/m-p/4828555#M441699 <P>I recently started a new job and have been issued with a laptop. It's an HP Probook, which is the same as my personal laptop.&nbsp;<BR /><BR /></P><P>The new laptop connects ok, and generally works no problem - however, whenever I go on a Video call (MS Teams, Google or Zoom), the connection is really poor. The call drops out &amp; I end up having to go off video &amp; have to ask everyone else to do the same. It's particularly bad if I'm trying to do anything else whilst on the call (open a document / spreadsheet etc).&nbsp;<BR /><BR /></P><P>It's not good.</P><P>&nbsp;</P><P>If I use my personal laptop, everything works fine... no problems at all - same video calls, apps etc.</P><P>&nbsp;</P><P>I've done some digging, and been through the forums etc, so have done all the basic checks etc. The one difference I can see between them is that the new laptop is connecting using IPv6, where as every other device is IPv4. I know IPv6 is the new protocol, but am wondering if that's the problem either with the router or the device.&nbsp;<BR /><BR /></P><P>Any advice would be welcome, it's not a good look when you're asking your CEO to go off video as you don't have a decent connection! <span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Fri, 22 Nov 2024 15:31:18 GMT https://helpforum.sky.com/t5/Broadband/Slow-WiFi-on-1-device/m-p/4828555#M441699 TOATES1 2024-11-22T15:31:18Z https://helpforum.sky.com/t5/Broadband/Slow-WiFi-on-1-device/m-p/4828573#M441702 <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Stats" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/105729i6CD2D69040A3F892/image-size/medium?v=v2&amp;px=400" role="button" title="STATS 2024-11-22 154113.png" alt="STATS 2024-11-22 154113.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="TES-3696 is the device"><img src="https://helpforum.sky.com/skins/images/67C1C14BDA4CDF390B4820E284ACABFC/responsive_peak/images/image_not_found.png" alt="TES-3696 is the device" /></span></P><P>&nbsp;</P> Fri, 22 Nov 2024 15:44:10 GMT https://helpforum.sky.com/t5/Broadband/Slow-WiFi-on-1-device/m-p/4828573#M441702 TOATES1 2024-11-22T15:44:10Z