No internet connection

GH10 — Fri, 22 Nov 2024 10:33:03 GMT

Hi,

For the last few weeks the broadband has been losing connection and then reconnecting multiple times.

Today, I am unable to connect to my internet even though I have reset and done all the other trouble shooting I can find.

Any help would be appreciated

Re: No internet connection

caesarome — Fri, 22 Nov 2024 13:45:35 GMT

@GH10

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If nothing here helps then give Sky a call.

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No internet connection

Re: No internet connection